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client gallery help guide

WOOHOO! YOUR PHOTO GALLERY IS NOW LIVE AND I HOPE Y’ALL LOVE YOUR PHOTOS AS MUCH AS I DO!

This year, I'm using a great new gallery viewing platform and while the majority of clients have had no issues, there have been a few that have had a bit of trouble navigating it. So I put together the following little help guide that covers some of the basics.

The site also comes with its own fantastic online help which can be accessed via the 'chat bubble’ icon in the lower right-hand corner of your screen and it will also walk you through a little tour the first time you enter the gallery.


What happens next?

If you purchased an ALL-INCLUSIVE SESSION, you can go ahead and download all your images following the instructions below.

If your session included a certain number of HIGH RESOLUTION DIGITAL IMAGES, you can also go ahead and download those, and then purchase any additional products you’d like.

Please note you must use the email address where you received your gallery link or else you will not be able to get them at no-charge. If you’ve already created account and viewed a gallery, please use the same email address and password as before. If you’ve forgotten your password, please click ‘forgot password.’

To PURCHASE HIGH RESOLUTION DIGITAL IMAGES, please scroll down to find details.


all about gallery passwords

When you access the gallery for the first time, you will be presented with a password suggestion or you can change the password. This password will be linked to your email and you can use that to log into the gallery on all future occasions. This also gives you, and only you, special privileges to your images.

To protect the security and privacy of each visitor/user, the password is managed by you. The account password can be managed in your settings or you can reset the password using the ‘Don’t Have a Password’ or ‘Forgot Password’ feature at the login prompt. An email with a reset link will be sent to you shortly.

After you’ve accessed your gallery through the secure link, you can now always find your gallery below. Simply hover your mouse over the gallery and click, “Login.”


where to view your gallery

Galleries are viewable on all devices, but are best viewed on a desktop or laptop. All galleries are private, allowing you to share your photos with only the people you desire.


how to Share your gallery

Use the share button within the gallery to share individual images or the full gallery link.


HOW TO DOWNLOAD YOUR HI-RES IMAGES

You can download your images right from your gallery. PLEASE NOTE that images should be downloaded onto a computer as opposed to a mobile device. This is due to the compression to image quality that mobile devices force as a space-saving measure.

How To Download All The Photos From Your Gallery

To begin downloading all of the images in the gallery click the downward facing arrow in the upper right corner of the screen. 

Proceed with your download by selecting the file size type (options vary upon the download settings).

Click Download to Computer. You can also select to Save to Dropbox or Save to Google Photos.

To optimize download speed, images are grouped in a zip file(s). Click photos.zip to begin the download to your computer.

The zip file(s) will be saved to the designated “downloads” folder on your computer. After your download is complete, extract the photos from the zip file by double clicking on the zip folder or by using a third party software for zip file extraction.

Downloading an Individual Photo

To start a selection of photos you would like to download simply hover over an image in the gallery and click on the downward facing arrow

Choose the image quality and where you would like to save your photo to, click Continue

The JPEG file is now downloaded to your designated Downloads folder, Dropbox or Google Photos.

You can also access your downloads through your account orders page. To begin, go to 'My Account’ and click on ‘Orders.' Find the desired order number, click on 'Download Photos’ and a download the zip file to your computer.

IMPORTANT. PLEASE REMEMBER to download your photos before your gallery expiration date.

Need help on getting your digital images printed yourself? Scroll down.


HOW TO purchase High resolution IMAGES

You can purchase digital images straight from the gallery or the storefront, and can choose individual photos or buy all photos.

Purchasing an Individual Photo

Hover over the photo you would like to purchase and click Buy.  

Click Downloads and select to Buy One Photo or Buy Full Gallery.

Your photo is now added to your cart.  

Purchasing All Photos

Click the downward facing arrow in the navigation bar and select Buy Full Gallery - High-Res.

Choose to Continue Shopping or Proceed to Checkout

Purchasing via the Store

Select the Digital Photos from the storefront. 

Select the photos from the photo carousel at the bottom of the page.

Click Add to Cart

Cart Check-Out

If you aren’t in your cart already, you can click on the cart icon in the navigation bar. 

Enter the Shipping Address, Coupons (if applicable), and click Place Order.

Once the order is placed, you will receive an order confirmation on the site and by email. 

Downloading Purchased Photos via the Gallery

You will receive an email that has a direct link to the downloads folder. Click Download Photos

You can also access the photos via your gallery orders (from the main page of the gallery). Click on the Menu Icon in the upper right corner and select Orders

Locate the order and click on Download Photos


IMPORTANT. PLEASE REMEMBER to download your photos before your gallery expiration date. If you ordered additional digital images and/or print products, those must be paid for in full before being processed. If you want the digital images that came with your session to be delivered asap, place an order for them separately from any additional orders that require payment before order fulfillment.


How to order print products through me

You can order a variety of print products through your gallery storefront. Simply favorite or ‘heart’ the images to easily find them later within the store. Don’t see something you’d like? Email your request and perhaps it can be arranged.

Shipping times and prices vary by product and Texas Sales Tax added where required. Production times and shipping times and rates are all provided by the print labs and shipping carriers, and Shana Berenzweig | Photographer is not responsible for any delays or shipping prices.


how to Print your photos yourself

You’ve downloaded your digital images, now what? Check out my POST SESSION PRINT GUIDE HERE.


gallery expiration

All galleries will posted for a limited time depending on your session type. You'll receive an expiration date with your gallery, as well as reminder emails leading up to the expiration date to allow you to make any orders or download your portraits before this date. If you need more time to make your selections and place orders, it is $25 to extend your gallery viewing for another week.

PLEASE REMEMBER to download your photos to your desktop or laptop computer before your gallery expiration date.


Where’s my email?

Didn’t receive an email with your download link, order confirmation, or something else? Please check your spam/junk folder first and then email me if it’s not there.


gallery help

For help, an online customer support team is available through live chat within your gallery. Simply click the ‘chat bubble’ icon in the lower right corner of your screen. A gallery tour is also available when you first enter and will show you how to hide, share, heart, and download your images. Of course, I am also here to answer questions.


FOR PRIVACY AND SECURITY PURPOSES, SOME GALLERIES MAY NOT BE VISIBLE BELOW. FOR ACCESS OR QUESTIONS, PLEASE CONTACT ME.



Have questions or problems with your gallery, please contact me.