gallery help guide

YES! YOUR PHOTO GALLERY IS NOW LIVE AND I HOPE Y’ALL LOVE YOUR PHOTOS AS MUCH AS I DO!

BUT NOW WHAT?

NOT SURE HOW TO NAVIGATE THE GALLERY OR ORDER PHOTOS?

I GOT YOU!

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This page has a lot of information and should answer any and all questions about navigating your gallery, but if not, the site also comes with its own fantastic 24/7 ONLINE CHAT HELP which can be accessed via the 'chat bubble’ icon in the lower right-hand corner of your gallery screen.

The good folks behind the gallery platform system are constantly working hard to make improvements, add new features, and troubleshoot the inevitable tech issues that pop up. Likewise, I do my best to keep this page updated to reflect those changes, but it can be hard, so I apologize in advance, and please let me know if you see any discrepancies or have questions.

  • When you access the gallery for the first time, you will be presented with a password suggestion or you can change the password. This password will be linked to your email and you can use that to log into the gallery on all future occasions. This also gives you, and ONLY YOU, special privileges to your images.

    There’s a good chance that if you’ve had a session with me before, you’ll already have an account/email linked, along with a password. And if you can’t remember the password, simply reset it.

    ⚡️ To protect the security and privacy of each visitor, I do not have access to your passwords, nor can I reset them, instead the password is managed by you. ⚡️

    The account password can be managed in your settings or you can reset the password using the ‘Don’t Have a Password’ or ‘Forgot Password’ link at the login prompt and an email with a reset link will be sent to you shortly.

    After you’ve accessed your gallery through the secure link, you can now always find your gallery below. Simply hover your mouse over the gallery and click, “Login.”

  • If you purchased an ALL-INCLUSIVE SESSION, you can go ahead and download all your images following the instructions below.

    If your session included a CERTAIN NUMBER of HIGH-RESOLUTION DIGITAL IMAGES, you can also go ahead and download those, and then purchase any additional products you’d like.

    ⚡️ Please note you must use the email address where you received your gallery link or else you will not be able to get them at no-charge. If you’ve already created an account and viewed your gallery, please use the same email address and password as before. If you’ve forgotten your password, please click ‘forgot password.’ ⚡️

  • If your session includes any amount of digital images, you can download your photos right from your gallery. Please go here for instructions.

    And please remember to DOWNLOAD IMAGES to your COMPUTER and NOT YOUR MOBILE DEVICE.

  • You can purchase digital images straight from the gallery or the storefront, and can choose individual photos or buy all photos. Please go here for instructions.

  • You can order a variety of print products through your gallery store. To easily find them later within the store, simply favorite or ‘heart’ the images.

    Don’t see something you’d like? Email your request and perhaps a custom order can be arranged.

    Shipping times and prices vary by product and Texas Sales Tax will be added as required by law. Production times, well as shipping times and rates, are all provided by the print labs and shipping carriers, and the photographer is not responsible for any delays or shipping prices.

  • Didn’t receive an email for a password reset, image download, order confirmation, or something else?
    Unfortunately, sometimes the gallery system takes a little while, please be patient and make sure to also check your spam/junk folder, and if it's not there either, please email me. Thank you.

  • All galleries will posted for a limited time depending on your session type. You'll receive an expiration date with your gallery, as well as reminder emails leading up to the expiration date to allow you to make any orders or download your portraits before this date. If you need more time to make your selections and place orders, it is $25 to extend your gallery viewing for another week.


    ⚡️ PLEASE REMEMBER ⚡️ to download your photos to your desktop or laptop computer before your gallery expiration date and BACK THEM UP in more than one location.

  • YES! Please download your photos to your desktop or laptop computer before your gallery expiration date and BACK THEM UP ASAP in more than one location.

  • There is a 24/7 ONLINE LIVE customer support team is available in your gallery. Simply click the ‘chat bubble’ icon in the lower right corner of your screen. A gallery tour is also available when you first enter and will show you how to hide, share, heart, and download your images. Of course, I am also here to answer questions.

  • You’ve downloaded your digital images, now what? Check out my Post Session Print Guide.

  • Galleries are viewable on all devices, but are best viewed on a desktop or laptop. All galleries are private, allowing you to share your photos with only the people you desire.